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  1. Mortgage Educators
  2. Technical Support

Technical Support

If you are experiencing technical difficulties in our course, use these articles as a reference to guide you on how to fix them.

Bio-Sig Issues

  • How to Submit a Bio-Sig Support Ticket
  • How to setup Bio-Sig
  • I don't know my BioSig-ID Password

Webinar Issues

  • How to Update Adobe Connect
  • How to Enter our Webinars with Adobe Connect
  • Webinar Sound Trouble

Basic Troubleshooting

  • Adobe Flash Cache
  • I keep getting logged out for inactivity.
  • My course keeps looping back to the same section I have already completed
  • Why aren't my videos loading?
  • Clearing your browser's cache and cookies
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