This article covers the following topics:

• What are browser cache and cookies?
• How to clear your browser's cache and cookies 

What are cache & cookies and how do they work?

Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit.

 

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

 

Clearing your browser's cache and cookies

This section will show you how to clear your browser's cache. Choose your web browser below.

• Google Chrome
• Firefox
• Microsoft Edge
• Safari
• Internet Explorer

Google Chrome

The following video will walk you through clearing your browser's cache and cookies for just our site. There are also step-by-step written instructions for you below if you would like to clear all of the browser's cache and cookies. 

 

 

Below are the steps to clear the Google Chrome browser's cache and cookies.

Step 1 - Make sure that the page with your course is closed.

Step 2 - Click the menu button in the top right of the browser (the three dots). A drop-down menu will appear. 

Step 3 - Select "More Tools". This option is near the bottom of the drop-down menu. Selecting it prompts a pop-out menu to appear.

Step 4 - Click "Clear browsing data..." It's in the pop-out menu. Doing so opens a window with data-clearing options.

Step 5 - All the following steps will take place in this window and are listed below. 

• Select the time range. Click the "Time range" box, then click All time in the drop-down menu to ensure that all cached images and files are cleared.
• Check the "Cookies and other site data" and the "Cached images and files" boxes. They should be in the middle of the window.
• You can choose the other boxes if you choose to clear that data as well.
• Click "Clear Data" This blue button is in the bottom-right corner of the window.
• Once it has cleared you will want to close the browser and then reopen it.

You have successfully cleared your browser's cache and cookies in Chrome. 

If you do not have Chrome installed and would like to download it, use the link below.

Click here to download Chrome

Firefox

Below are the steps to clear the Firefox browser's cache and cookies.

Step 1 - Make sure that the page with your course is closed.

Step 2 - Click the menu button in the top right of the browser (three lines). A drop-down menu will appear.

Step 3 - Click "History" You'll find this near the top of the menu.

Step 4 - Click "Clear recent history..." It's near the top of the menu. Doing so opens a window with your Firefox history and other data in it.

 

Step 5 - All the following steps will take place in this window and are listed below. 

• Select a time range. Click the "Time range to clear" drop-down box, then click Everything in the drop-down menu.
• Check the "Cache" and "Cookies" boxes.
• You can uncheck every other box if you only want to clear the cache and cookies.
• Click the "Ok" button at the bottom of the window. 
• Close Firefox and then open it again.

You have successfully cleared your browser's cache and cookies.

If you do not have Firefox installed and would like to download it, use the link below.

Click here to download Firefox

 

Microsoft Edge

Below are the steps to clear the Microsoft Edge browser's cache and cookies.

Step 1 - Make sure that the page with your course is closed.

Step 2 - Click the three dots in the top-right corner of the window. A pop-out menu will appear.

Step 3 - Open Settings. This option is at the bottom of the pop-out menu.

Step 4 - Click "Privacy, search, and services" It's on the left side of the page.

Step 5 - Look for the "Clear browsing data" Section of the page and click "Choose what to clear".

A pop-out menu will appear

Step 6 - All the following steps will take place in this window and are listed below. 

• Check the "Cookies and other site data" and "Cached images and files" boxes. This is in the middle of the list of checkboxes.
• You can uncheck every other box in this section if you only want to clear the cache and cookies.
• Click the "Clear now" button at the bottom of the menu.
• Close Microsoft Edge and then open it again.

You have successfully cleared your browser's cache and cookies.

Safari

Below are the steps to clear the Safari browser's cache and cookies.

Step 1 - Make sure that the page with your course is closed.

Step 2 -If you see a Develop menu item at the top of the screen, skip ahead to Step 7 in this tutorial. 

 

Step 3 - Click "Safari" It's a menu item in the top-left corner of the screen. A drop-down menu will appear. 

 

Step 4 - Click "Preferences" It's near the top of the Safari drop-down menu. Doing so opens the Preferences window.

 Step 5 - Click the "Advanced" tab. This option is on the far-right side of the Preferences window.

Step 6 - Check the "Show Develop menu in menu bar" box. It's at the bottom of the Preferences window.

Step 7 - Close the Preferences window. You should now have a Develop menu item in the menu bar at the top of your Mac's screen. Click "Develop" This option is at the top of the screen. A drop-down menu will appear.

Step 8 - Click "Empty Caches" It's in the middle of the Develop drop-down menu. If prompted to confirm your choice, click Empty Caches (or OK, etc.) when prompted.

Step 9 - Quit Safari and then open it again.

You have successfully cleared your browser's cache and cookies.

Internet Explorer

This browser has released its final version and will no longer be supported starting on June 15th, 2022. For this reason, we strongly recommend downloading Google Chrome. Link to download below.

Click here to download Chrome

 

Below are the steps to clear the Internet Explorer browser's cache and cookies.

1. Make sure that the page with your course is closed.
2. Open Settings. Click the gear-shaped icon in the top-right corner of the window. A drop-down menu will appear.
3. Click "Internet options" This option is near the top of the drop-down menu.
4. Click "Delete" It's on the right side of the Internet Options window in the "Browsing history" section.
   • If you don't see this option, first click the General tab at the top of the Internet Options window.
5. Check the cache and cookies boxes. You'll want to make sure that both the "Temporary Internet files and website files" box and the "Cookies and website data" box are checked.
   • If both of these boxes have checkmarks in them, you don't have to click the checkboxes.
   • You can uncheck every other box on this page if you want to clear only the cache and cookies.
6. Click "Delete" It's at the bottom of the window. This will clear the Internet Explorer cache and cookies.
7. Click "Apply", then click "OK" Both options are at the bottom of the window. Doing so saves your changes and exits the Internet Options window.
8. Close Internet Explorer completely and then open it again.
9. You have successfully cleared your browser's cache and cookies.

 

If you are experiencing technical difficulties over a weekend or holiday, send us an email at support@mortgageeducators.com and we can make sure that gets resolved the following business day we are open. If you lose course access due to technical difficulties just let us know and as long as the system shows you were unable to access the course we can extend your access to account for any lost days. Whatever issue happens over the weekend we can make sure gets resolved the next day we are open and can account for any days of access lost in those instances.